Terms of Sale and Website Use — www.raydanperfumes.shop

Version CO-2026-10-06-03. Effective for orders placed on or after publication of this version. Last updated: 6 October 2026.

1. Seller and scope

The seller of goods purchased through www.raydanperfumes.shop is Commercium Omaniae, UAB, a Lithuanian private limited company, company code 304031448 (the “Seller”, “we”, “us” or “our”). The Seller operates this online shop and resells goods purchased from suppliers. Product trademarks belong to their respective owners; their owners and manufacturers are not identified as parties to the retail sales contract merely by references to their brands. VAT number: LT100012229211. Registered office: Antanavos g. 9-17, LT-46273 Kaunas, Lithuania. Email: info@raydanperfumes.shop; telephone: +370 698 39257.

Correspondence and physical returns may also be sent to Commercium Omaniae, UAB, Islandijos pl. 32, LT-47483 Kaunas, Lithuania. Please contact us before dispatch to obtain current receiving instructions, particularly for perfume shipments. This request does not make statutory withdrawal dependent on our approval.

Nothing in these terms excludes, restricts or replaces mandatory consumer rights. A consumer is an individual purchasing predominantly outside their trade, business or profession. The separate provisions expressly identified for business customers apply only to purchases made for business purposes.

These terms, the Shipping Policy and the Refund Policy form the contractual terms for purchases from this shop. The Privacy Policy describes data processing and is not a waiver of privacy rights. The version disclosed when an order is placed applies to that order; later changes do not retrospectively alter existing contracts.

Customers must have a real opportunity to read and save the applicable terms before placing an order. Contract and required policy information will be provided in the order confirmation on a durable medium, such as email or an attached document. Acceptance of sales terms is separate from optional marketing or cookie consent. A business invoice or VAT number alone does not remove consumer status; the actual purpose of the purchase determines which provisions apply.

2. Orders, acceptance and payment

Product listings invite customers to place an order. An automated message expressly identified as a receipt-only acknowledgement records receipt of the order, not acceptance. A sale is accepted when we expressly confirm acceptance or dispatch the goods, whichever occurs first. If the actual checkout or confirmation message expressly accepts the order, acceptance occurs then; this clause does not contradict an acceptance already communicated to the customer.

Prices, currency, delivery charges and available payment methods are displayed during checkout. Payment must be successfully authorised before dispatch.

The amount charged by the Seller covers the goods, the delivery charges displayed for the order, and taxes that the Seller is legally required to collect and include or display. Unless the order expressly states that particular destination charges are included or collected by us, the order price excludes destination-country import VAT or other import taxes, customs duties, levies, assessments, customs-clearance and brokerage fees, carrier handling and disbursement fees, inspection or permit charges, and any other destination charges legally payable by the buyer or recipient. The buyer must pay all such legally buyer-payable amounts separately to the relevant authority, carrier or service provider.

Destination charges that are not collected by the Seller are payable separately. Where their amount cannot reasonably be calculated in advance, the final amount is not shown at checkout: it depends on destination rules, the authorities' assessment and the carrier's clearance arrangements. We disclose the possibility of such additional charges before purchase and provide any price or calculation information that applicable law requires. Absence of an amount at checkout is not a representation that these charges are included, waived or zero. This provision does not transfer taxes, compliance costs or other obligations that applicable law requires the Seller to bear, and does not override an express order-specific agreement to include or collect specified charges.

If a carrier, customs authority or other service provider charges the Seller an amount for which the buyer is legally and contractually responsible, the Seller may require reimbursement of the reasonable, evidenced amount to the extent permitted by law. We will identify the charge, its basis and the supporting evidence. Payment is due within 14 calendar days of receipt of an itemised demand unless applicable law or an express agreement provides otherwise. The buyer may dispute the charge with supporting reasons. This is not an automatic handling penalty and does not cover the Seller's own taxes, errors or costs that the law requires the Seller to bear.

Before acceptance we may reject an order for genuine stock unavailability, legal shipping restrictions, suspected fraud, unauthorised payment, resale concerns or a material listing error. We will notify the customer and refund amounts collected for rejected goods. After acceptance, cancellation or changes will occur only by agreement or on a lawful basis; we will not substitute goods or increase the agreed price without consent.

Customers must be legally capable of entering a binding purchase contract, use a payment method they are authorised to use, and provide accurate information. Notify us promptly of errors. Changes after dispatch cannot be guaranteed and may incur only disclosed, agreed and legally recoverable additional costs.

Retail purchases do not grant distributor status or a licence to use our branding. We may decline bulk or resale orders before acceptance or require separate business terms.

3. Products, scent preferences and safe use

The product description and legally required information supplied before purchase form part of the contract. Packaging and screen colours may differ slightly from images; this does not permit a material difference in product, composition, quantity or quality.

Fragrance preferences, longevity and projection vary with skin, environment and use. A subjective preference alone does not establish a defect, but this does not remove an available statutory withdrawal right or a claim where goods are misdescribed or non-conforming.

Read ingredient, warning and use information before use. Use products only as directed; keep perfume away from flames, heat, eyes and children as instructed on the label. Stop use if irritation occurs. We are not liable to the extent a loss is caused by misuse or storage contrary to adequate instructions, subject to mandatory product-safety and liability rules.

Opened goods are not automatically excluded from every remedy. The lawful hygiene exception and diminished-value rules are explained in the Refund Policy; defective or incorrect goods remain subject to statutory remedies.

Unless a specific product description or applicable law provides otherwise, statements about scent, projection or duration describe fragrance characteristics and are not a guarantee of a particular personal result. We do not make medical or therapeutic claims for perfume. An adverse personal reaction does not by itself establish a defect; mandatory safety, conformity and product-liability obligations remain applicable. Do not continue using a product after a suspected adverse reaction and retain the product and batch information for investigation.

4. Shipping and returns

The Shipping Policy governs dispatch, international delivery, authorised recipients and customer-caused delivery failures. The Refund Policy governs withdrawal, return handling, refund restrictions and defective goods. Both are incorporated into these terms.

Choosing a hotel or temporary delivery address requires arrangements for receipt and collection. Delivery to an authorised receiving person can complete delivery even if the customer does not subsequently collect from that person. Non-collection does not itself cancel the order.

No automatic refund applies to customer-caused non-collection. We reserve recovery of evidenced costs and losses only as permitted by applicable law, including the restrictions specified in the Shipping Policy.

Except where a statutory remedy applies or the Seller expressly agrees otherwise in writing, we do not provide an additional voluntary refund, replacement or return entitlement for change of mind, personal scent preference, destination-charge objections or non-collection. The statutory rules and legally recoverable deductions are set out in the Refund Policy.

5. Evidence, complaints and payment disputes

Please report suspected non-delivery or delivery to an unauthorised person promptly, with the order number and available facts, so delivery evidence can be investigated. A request for photographs or other evidence must be reasonable and does not impose an absolute reporting deadline that defeats statutory rights.

We may retain and disclose proportionate order, payment, communication and delivery evidence to carriers, payment providers, professional advisers and competent authorities for fulfilment, investigation and defending legitimate claims, in accordance with our Privacy Policy.

Customers must provide truthful information in complaints and payment disputes. We may contest unfounded disputes using lawful evidence and recover sums genuinely owed through lawful procedures. No penalty applies merely for making a good-faith complaint or exercising chargeback or consumer rights; we will not obtain double payment.

Send written complaints to info@raydanperfumes.shop or our registered office, quoting the order number and the remedy requested. Please provide reasonably available supporting information. Consumer complaints will receive a reasoned written response within 14 calendar days of receipt. Where a complaint remains unresolved, eligible consumers may contact the State Consumer Rights Protection Authority (VVTAT), A. Goštauto g. 12, LT-01108 Vilnius, Lithuania, vvtat.lrv.lt, or use vtis.lt. Eligibility depends on the authority's jurisdiction. Statutory court and other competent dispute-resolution rights remain available.

A statement, complaint, provisional reimbursement, payment-provider decision or investigation is not by itself an admission of fault, agreement that delivery failed or waiver of a legally enforceable claim. We preserve lawful claims, subject to mandatory rights and no double recovery. We do not condition a statutory remedy on withdrawing a good-faith complaint or payment dispute.

6. Responsibility and limitations

For consumers, liability is governed by mandatory applicable law. To the extent a limitation is legally permitted, we are responsible for loss directly caused by our breach that was reasonably foreseeable when the contract was made. We do not exclude liability for intentional misconduct, gross negligence, death or personal injury where exclusion is prohibited, mandatory product liability, statutory conformity obligations or other non-excludable rights.

We are not responsible for loss to the extent caused by the customer's inaccurate instructions, misuse, failure to collect from an authorised recipient or other conduct for which the customer is legally responsible. This does not exclude carrier failures for which we remain responsible under consumer law.

Business customers only: except for the non-excludable liabilities listed above, our aggregate liability arising from a purchase is limited to the price paid for the affected order. To the extent permitted by law, we exclude indirect or consequential loss and loss of profit, revenue, business, goodwill or anticipated savings for business purchases. Business customers are responsible for commercial suitability and downstream resale obligations.

Events outside our reasonable control may affect fulfilment. We will notify affected customers, take reasonable mitigating steps and preserve mandatory rights to terminate and obtain reimbursement where due. This is not a blanket exemption from delivery obligations.

Responsibility for losses caused by customer-provided instructions, lawful destination assessments, or handling after receipt by an authorised recipient is allocated only to the extent supported by applicable law and evidence of causation. The Seller does not guarantee exemption from destination charges or that customs will accept inaccurate or incomplete customer information.

Business customers only: to the extent permitted by law, the buyer shall indemnify the Seller against reasonable, substantiated third-party claims and directly associated costs caused by the buyer’s unlawful resale, misuse of trademarks, false customs information or other material breach. This does not apply to loss caused by the Seller’s own breach or non-excludable liability; the Seller must give reasonable notice, cooperate and mitigate loss.

Business customers only: purchase-order terms or other buyer standard terms do not amend these terms unless expressly accepted by the Seller in writing. Any indemnity claim requires evidence of causation and the recoverable amount. The Seller will allow reasonable participation in the defence and will not agree a settlement imposing obligations on the buyer without the buyer's consent, not to be unreasonably withheld. Contractual remedies are subject to applicable legal requirements; nothing creates an automatic right to recover a fixed penalty or duplicated loss.

7. Website, intellectual property and third-party services

Website text, photographs, designs and branding are protected by applicable intellectual-property rights. Personal browsing and lawful shopping are permitted; unauthorised commercial copying, scraping, impersonation, security interference and unlawful use are prohibited.

Third-party links and optional services are governed by their providers' terms. We do not warrant independent third-party content, but remain responsible for our own contractual obligations and cannot transfer those obligations merely by using Shopify, a payment provider or a carrier.

Customers remain responsible for securing their accounts and promptly reporting suspected unauthorised use. We may proportionately restrict abusive or unlawful website activity without extinguishing rights relating to valid existing orders.

8. Law, interpretation and changes

Lithuanian law governs these terms. Where consumer conflict-of-law rules apply, this choice does not deprive the consumer of mandatory protection in their country of habitual residence. A delivery destination alone does not determine the applicable consumer regime.

Consumers retain the courts and remedies available under mandatory law. Business customers agree to the jurisdiction of the competent courts in Kaunas, Lithuania, unless mandatory law requires otherwise.

An unenforceable provision is disapplied or severed only to the extent legally permitted; the remaining terms continue where the contract can lawfully continue. No presumption against the consumer applies to ambiguous wording.

We may update these policies prospectively. Changes do not remove accrued rights or retrospectively alter a completed purchase. Individually agreed written terms prevail for the specific matter agreed, subject to mandatory law.