Shipping and Delivery Policy — www.raydanperfumes.shop

Version CO-2026-10-06-03. Effective for orders placed on or after publication of this version. Last updated: 6 October 2026.

Seller and contact

The seller of goods purchased through www.raydanperfumes.shop is Commercium Omaniae, UAB, a Lithuanian private limited company, company code 304031448 (the “Seller”, “we”, “us” or “our”). The Seller operates this online shop and resells goods purchased from suppliers. Product trademarks belong to their respective owners; their owners and manufacturers are not identified as parties to the retail sales contract merely by references to their brands. VAT number: LT100012229211. Registered office: Antanavos g. 9-17, LT-46273 Kaunas, Lithuania. Email: info@raydanperfumes.shop; telephone: +370 698 39257.

Correspondence and physical returns may also be sent to Commercium Omaniae, UAB, Islandijos pl. 32, LT-47483 Kaunas, Lithuania. Please contact us before dispatch to obtain current receiving instructions, particularly for perfume shipments. This request does not make statutory withdrawal dependent on our approval.

Destinations, dispatch and delivery

Delivery is available only to destinations offered at checkout and subject to lawful carrier and import restrictions for the product. Shipping charges and any disclosed restrictions appear before payment. Availability of a destination is not a guarantee that every product can lawfully be imported there.

Unless a different dispatch period is clearly disclosed before purchase and forms part of the specific order, we dispatch within 1–10 business days after successful payment and contract acceptance. Dispatch time is separate from transit time; business days exclude weekends and Lithuanian public holidays. A request to clarify missing delivery or customs information does not silently extend an agreed or mandatory delivery deadline; any revised deadline requires a lawful basis or agreement.

Transit estimates shown for the selected service are estimates unless expressly agreed as a binding delivery date. Unless otherwise agreed, consumer orders are to be delivered without undue delay and within 30 days of contract conclusion. Mandatory remedies for late delivery remain available.

We notify the customer of material delays and any agreed revised arrangements. Tracking details are provided when available. Customs, carrier disruption and product transport restrictions can affect transit but do not extinguish mandatory delivery rights.

Correct addresses, temporary stays and changes

Check the recipient name, building, apartment or room number, postal code where applicable, email and working telephone number before ordering. Customers must be available to receive delivery and monitor carrier notifications.

For hotel deliveries, provide the hotel name, full location, booking name and, where relevant, stay dates. Ensure reception agrees to receive the parcel and arrange collection or forwarding if departing before arrival. Do not rely on an estimated delivery date for a short stay unless an appropriate arrangement is confirmed.

Request address changes promptly. We can only confirm changes where operationally possible. A customer's redirection instruction to a carrier must be genuine and given by an authorised person. Only additional charges disclosed and agreed in advance, and legally chargeable, will be required.

Delivery to the customer or an authorised recipient

Delivery is made to the address supplied at checkout, or a subsequent address agreed with us or validly instructed to the carrier. Personal delivery to the named customer is not guaranteed unless expressly agreed before dispatch.

When requesting delivery to a hotel, workplace or other premises with a staffed reception, concierge or central mailroom, the customer authorises personnel responsible for receiving parcels at those premises to accept the shipment on their behalf, unless alternative arrangements are agreed with us in writing before dispatch. Customers must obtain any necessary agreement from those premises and arrange onward collection. This does not authorise delivery to an unrelated person, neighbour or unattended location without the customer's consent.

Physical receipt by the customer or a recipient authorised or designated by the customer completes delivery and transfers the risk of accidental loss or damage to the extent permitted by applicable law. Subsequent internal handling, storage and collection from that recipient are the customer's responsibility; this does not exclude responsibility for defects or delivery errors attributable to us.

Carrier tracking, recipient names, signatures, timestamps and other delivery records may be used as evidence of delivery. Such evidence is subject to investigation where reasonably disputed and is not conclusive proof that an unrelated recipient was authorised. Non-collection from an authorised recipient is not, by itself, grounds for a free replacement or refund.

If the customer independently commissions a carrier not offered by us, risk passes on handover to that carrier where applicable law provides.

For a delivery enquiry, we may seek carrier confirmation of the actual delivery location, the recipient's role, signature or other relevant records. A tracking status alone does not replace proof of receipt by the customer or a person designated by the customer where the law requires that proof. A customer who has collected a parcel from an authorised receiving point remains responsible for its subsequent handling, subject to legally established defects or the Seller's own breach.

Destination taxes, fees and all additional charges

The amount charged by the Seller covers the goods, the delivery charges displayed for the order, and taxes that the Seller is legally required to collect and include or display. Unless the order expressly states that particular destination charges are included or collected by us, the order price excludes destination-country import VAT or other import taxes, customs duties, levies, assessments, customs-clearance and brokerage fees, carrier handling and disbursement fees, inspection or permit charges, and any other destination charges legally payable by the buyer or recipient. The buyer must pay all such legally buyer-payable amounts separately to the relevant authority, carrier or service provider.

Destination charges that are not collected by the Seller are payable separately. Where their amount cannot reasonably be calculated in advance, the final amount is not shown at checkout: it depends on destination rules, the authorities' assessment and the carrier's clearance arrangements. We disclose the possibility of such additional charges before purchase and provide any price or calculation information that applicable law requires. Absence of an amount at checkout is not a representation that these charges are included, waived or zero. This provision does not transfer taxes, compliance costs or other obligations that applicable law requires the Seller to bear, and does not override an express order-specific agreement to include or collect specified charges.

If a carrier, customs authority or other service provider charges the Seller an amount for which the buyer is legally and contractually responsible, the Seller may require reimbursement of the reasonable, evidenced amount to the extent permitted by law. We will identify the charge, its basis and the supporting evidence. Payment is due within 14 calendar days of receipt of an itemised demand unless applicable law or an express agreement provides otherwise. The buyer may dispute the charge with supporting reasons. This is not an automatic handling penalty and does not cover the Seller's own taxes, errors or costs that the law requires the Seller to bear.

Provide accurate information and documents reasonably required by customs or the carrier. We will provide shipping information for which we are responsible. We do not underdeclare shipment value or mark commercial purchases as gifts to evade charges.

Perfume may be regulated for transport because of its alcohol content. Legal restrictions can apply both to delivery and return. We will not dispatch a shipment known to be prohibited; a customer is not made responsible for our failure to comply with obligations imposed on us.

Unclaimed, refused or undeliverable parcels

The customer must supply accurate and complete delivery and contact details, remain available for delivery, monitor delivery notifications, complete required import formalities and pay all lawful destination charges for which they are responsible. For hotel or temporary addresses, the customer must allow for their departure date and arrange receipt or forwarding with the premises.

Where delivery fails because of incorrect customer details, absence, refusal, non-collection, failure to complete required import formalities or failure to respond, we or the carrier will request instructions and specify a reasonable deadline taking account of carrier storage and customs deadlines. Customers should monitor email, including spam folders, and their nominated telephone number.

If the customer-caused failure remains unresolved by the reasonably notified deadline, the shipment may be returned to the sender, and the Seller may terminate the affected purchase on a lawful basis after any required notice and opportunity to remedy. The carrier or customs authority may dispose of the goods where legally permitted and required by its rules, or where lawful return is unavailable. The Seller will seek reasonable instructions and prior notice where practicable and mitigate avoidable loss. Silence is not deemed consent to destruction. The Seller will not order avoidable destruction merely to retain the purchase price.

Failure to receive or collect a parcel does not itself constitute withdrawal or cancellation and creates no automatic entitlement to a refund or replacement. Customers wishing to exercise an available withdrawal right must make an unequivocal statement using the methods described in our Refund Policy.

To the extent legally recoverable, the customer must compensate the Seller for reasonable, documented costs and losses directly caused by the customer's breach of the delivery, collection or lawful import-payment obligations. These may include additional delivery attempts, storage, return transport, non-recoverable destination charges and unavoidable loss of the goods. Costs avoided, goods retained with recoverable value, carrier compensation, insurance proceeds and other recovery for the same loss must be accounted for; there is no double recovery.

We will provide an itemised calculation and supporting evidence. Set-off is permitted only where the counterclaim is due and enforceable and the applicable set-off rules are satisfied. We will notify the customer and preserve the right to challenge the calculation. The purchase price is not an automatic ceiling on independently recoverable losses: any lawful excess may be pursued through lawful procedures. Any recoverable interest or collection costs must have an applicable legal basis; we impose no invented fixed fee for a complaint, chargeback or statutory withdrawal.

No refund will be issued where amounts that are lawfully recoverable and available for set-off equal or exceed the amount otherwise repayable. Any unavoidable loss of the goods must be evidenced and causally attributable to the customer's breach. Return of saleable goods does not itself justify retaining their entire price. A payment may be withheld only on a lawful basis; investigation of costs does not create an indefinite extension of a mandatory refund deadline. Valid statutory withdrawal and claims for defects remain subject to their separate mandatory rules.

Redelivery following a customer-caused failure requires confirmation of the current address and payment of additional delivery charges disclosed and agreed in advance, where legally chargeable. This section does not shift responsibility for our or the carrier's own delivery errors to the customer.

Delivery problems and relationship to returns

Report damaged, missing or incorrectly delivered goods promptly to info@raydanperfumes.shop. Retain available packaging and photographs to assist investigation; please notify visible damage within 48 hours where practicable. Failure to meet this requested period does not remove statutory rights.

Refusing delivery, leaving a parcel uncollected or returning it without a clear withdrawal statement is not by itself a valid withdrawal notice. For an available withdrawal right, follow the Refund Policy; prior approval is not required to give valid statutory notice.

The Refund Policy controls statutory withdrawal, lawful return expenses and refunds. In particular, costs that cannot legally be charged following a valid withdrawal will not be charged under this Shipping Policy.

Nothing in these terms excludes, restricts or replaces mandatory consumer rights. A consumer is an individual purchasing predominantly outside their trade, business or profession. The separate provisions expressly identified for business customers apply only to purchases made for business purposes.